Touch is discount broking arm of Acumen capital market (India) Ltd.
Terms & Conditions
( Last updated: 21/03/2021)
The Website Owner, Acumen Capital Market Ltd. (CIN - U67120KL1995PLC008674) and Acumen
Commodities India Pvt. Ltd. (CIN - U51109KL2003PLC016493 ) including its subsidiaries and
affiliate herein referred through its brand name “Acumen Capital Market Ltd” (“Website” or
“Website Owner” or “we” or “us” or “our”) provides the information contained on the website
or any of the pages comprising the website (“website”) to visitors (“visitors”)
(cumulatively referred to as “you” or “your” hereinafter) subject to the terms and
conditions set out in these website terms and conditions, the privacy policy and any other
relevant terms and conditions, policies and notices which may apply to a specific section or
module of the website.
The Web Site is intended to provide information about Acumen group to potential customers,
business partners, investors, and employees. Such information may include, without
limitation, a description of its products and services, company research reports and
password-protected client back office unique logins. As between Acumen Group and you, Acumen
Group is the sole owner of all content on the Web Site including, without limitation, all
applicable Indian and non-Indian, patents, trademarks, copyrights (including, but not
limited to, selections, collections, compilations, and arrangements), and other intellectual
property rights thereto.
Except as otherwise provided in these terms, you may not download or save a copy of the Web
Site or any portion thereof, for any purpose. The Web Site may contain links to other sites.
Other sites may also reference or link to the Web Sites. Acumen group is not responsible for
the privacy practices or the content of such other sites. Acumen Group may at any time
revise these Terms and Conditions by updating this posting. You are bound by any such
revisions and should therefore periodically visit this page to review the then-current Terms
and Conditions.
The term 'Acumen Capital Market Ltd' or 'us' or 'we' refers to the owner of the website
whose registered office and corporate office is at Acumen Capital Market India Ltd S.T
Reddiar & Sons, Veekshanam Road, Kochi Pin: 682 035. The term 'you' refers to the user or
viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only.
It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials
found or offered on this website for any particular purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly exclude
liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk,
for which we shall not be liable. It shall be your responsibility to ensure that any
products, services or information available through this website meet your specific
requirements.
- This website contains material that is owned by or licensed to us. This material
includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than under the copyright notice, which forms part of
these terms and conditions.
- All trademarks reproduced in this website that is not the property of, or licensed to,
the operator is acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a
criminal offence.
- From time to time this website may also include links to other websites. These links are
provided for your convenience to provide further information. They do not signify that
we endorse the website(s). We have no responsibility for the content of the linked
website(s).
- You may not create a link to this website from another website or document without
Acumen Capital Market Ltd prior written consent.
- Your use of this website and any dispute arising out of such use of the website is
subject to the laws of India or other regulatory authority.
- We make no representations or warranties regarding the functionality or performance of
any third-party software that may be used in connection with the Site.
- We as a merchant shall be under no liability whatsoever in respect of any loss or damage
arising directly or indirectly out of the decline of authorization for any Transaction,
on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us
with our acquiring bank from time to time.
Privacy Policy
At Acumen, we are strongly committed to protecting the personal and financial information
that you submit to us. This information is provided when you register to receive certain
services or products, such as online share trading. The personal information we get from you
will help us provide you with improved services and products that match your needs as
closely as possible.
We shall not sell your personal information to any third party. However, under certain
conditions, we would share this information.
We share information as part of normal business operations, such as providing you with any
services to which you subscribe, and any activity related to these services such as
collecting fees for those services, and informing you about these services; as part of
normal legal/regulatory purposes required by the Securities and Exchange Board of India and
other regulatory and government entities, and We may occasionally invite selected third
parties to participate in offers we feel would be attractive to customers of Acumen
customers.
It may become necessary for Acumen to disclose your personal information to our agents and
contractors, or their subcontractors. However, these parties would be required to use the
information obtained from Acumen for such use exclusively. Your account information is
protected by placing it in the secure portion of our website, which is why you need to enter
your unique login username and password each time you want to access your account
information.
To help us protect your privacy by maintaining the secrecy of the username and password you
use for any of our services. Please note that this privacy policy does not create any
contractual or other legal rights in or on behalf of any party, nor is it intended to do so.
We, at Acumen, acknowledge and accept that the personal details that you impart to us, is to
be kept in strict confidentiality and to use the information only in a manner that would be
beneficial to our customers. We consider our relationship with you as invaluable and strive
to respect and safeguard your right to privacy. We shall protect the personal details
received from you with the same degree of care, but no less than a reasonable degree of
care, to prevent the unauthorized use, dissemination, or publication of this information as
we protect our confidential information of a like nature. We shall use the personal
information to improve our service to you and to keep you updated about our new product or
information that may be of interest to you. The information collected from you would be used
in the right spirit and context in which it is intended to be used. Your information would
be used by us to process your trading request and to carry out the settlements of your
obligations.
All contents of this website are protected. All rights on this website are reserved and no
part of this site shall be reproduced, stored in a retrieval system or transmitted in any
form or by any means including the right of translation in any language without the
permission of Acumen group. Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you should note that we do not
have any control over that other website. Therefore, we cannot be responsible for the
protection and privacy of any information which you provide whilst visiting such sites and
such sites are not governed by this privacy statement. You should exercise caution and look
at the privacy statement applicable to the website in question. We gather and store certain
information i.e. IP address, browser type (e.g. Internet Explorer, Chrome, Firefox, Safari
etc.), the date and time of your visit and the pages on our website number of pages viewed
etc. to provide better service for our users. We use the information to get page view
statistics, to analyze trends and better understand the usage of the site, and for system
administration purposes. This information cannot and does not identify you personally.
We understand clearly that You and Your Personal Information is one of our most important
assets. We store and process Your Information including any sensitive financial information
collected (as defined under the Information Technology Act, 2000), if any, on computers that
may be protected by physical as well as reasonable technological security measures and
procedures under Information Technology Act 2000 and Rules thereunder. If you object to your
Information being transferred or used in this way, please do not provide the details of your
information on the Website.
To ensure the security of access to the personal information and transaction details, access
to the secured zone of our website is restricted by the unique login ID and Password
selected by you. You should be very careful in handling the ID and password and you should
ensure that you do not reveal it to anybody, nor do you keep it in writing. You should keep
changing your password periodically. We and our affiliates will
share/sell/transfer/license/convey some or all of your personal information with another
business entity to carry out any business activity or re-organization, amalgamation,
restructuring of business or for any other reason whatsoever. Once you provide your
information to us, you provide such information to us and our affiliate and we and our
affiliate may use such information to provide you various services concerning your
transaction conducted on www.acumengroup.in.
Collection of Sensitive Personal Data or Information
ACUMEN may render its services, collect personal information such as:
Name, gender, residential / correspondence address, telephone number, date of birth, marital
status, email address or other contact information; PAN, KYC Status, Signature and
Photograph; Bank account or other payment instrument details; or any other detail for
providing services.
ACUMEN offers an online platform System for carrying out trade transaction that collects such
personal data or information to process your financial and non-financial transaction
requests. The information so collected may be shared with SEBI/ NSE/ BSE/ MCX /Asset
Management Companies of Mutual Funds/Registrar and Transfer Agents/Collecting Banks/KYC
Registration Agencies (KRAs) etc. solely to process your transaction requests or serve you
better.
Under certain circumstances, we may be required to share the information given by you with
the third parties, where we feel they can contribute to add value and improve the quality of
services imparted by us to you. We shall take all reasonable steps to ensure that the
confidentiality of your information is maintained by imposing strict confidentiality
standards on all the third parties with whom we part this information. In all circumstances,
we shall ensure that your personal information is protected by a strict confidentiality
agreement. We shall not allow any third parties to retain your personal information longer
than what is warranted by the nature of services rendered. We would also impart your
personal information wherever it is required to be disclosed under law to any of the
governmental agency or regulatory bodies. By agreeing to avail of the service offered by
ACUMEN you have agreed to the collection and use of your Sensitive Personal Data or
Information by ACUMEN. You always have the right to refuse or withdraw your consent to
share/disseminate your Sensitive Personal Data or Information by contacting customer care.
However, in such an event, you would no longer avail of the services of ACUMEN.
We may also collect certain non-personal information, such as your internet protocol address,
web request, operating system, browser type, URL, internet service provider, IP address,
aggregate user data, browser type, software and hardware attributes, pages you request, and
cookie information, etc. Our primary goal in doing so is to provide you with a safe,
efficient, smooth and customized experience on the Platform.
We use the Personal Information and other Non-Personal Information, for the following:
- To provide and improve the Services on the Platform that you request.
- To resolve disputes and troubleshoot problems.
- To help promote a safe service on the Platform and protect the security and integrity of
the Platform, the Services and the users.
- Collect money from you concerning the services.
- Inform you about online and offline offers, products, services, and updates.
- Customize your experience on the Platform or share marketing material with you.
- To detect, prevent and protect us from any errors, fraud and other criminal or
prohibited activity on the Platform.
- Enforce and inform about our terms and conditions.
- To process and fulfil your request for Services or respond to your comments, and queries
on the Platform.
- To allow our business partners and/or associates to present customised messages to you.
- To communicate important notices or changes in the Services provided by the Company, use
of the Platform and the terms/policies which govern the relationship between You and the
Company and with Our affiliates as set out in paragraph 3 below for providing services
to you.
- For any other purpose after obtaining your consent at the time of collection.
The use of information received from Google APIs will adhere to Google API Services User
Data Policy, including the Limited Use requirements.
Communications
When You use the website or send emails or other data, information or communication to us,
you agree and understand that you are communicating with us through electronic records and
you consent to receive communications via electronic records from Us periodically and as and
when required. We may communicate with you by email or by such other mode of communication,
electronic or otherwise.
Disclaimer as to loss
The information contained on this website is for general information purposes only. The
information is provided by Acumen and while we endeavour to keep the information up to date
and correct, we make no representations or warranties of any kind, express or implied, about
the completeness, accuracy, reliability, suitability or availability concerning the website
or the information, products, services, or related graphics contained on the website for any
purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect
or consequential loss or damage, or any loss or damage whatsoever arising from loss of data
or profits arising out of, or in connection with, the use of this website.
Through this website, you can link to other websites which are not under the control of
Acumen. We have no control over the nature, content and availability of those sites. The
inclusion of any links does not necessarily imply a recommendation or endorse the views
expressed within them.
Every effort is made to keep the website up and running smoothly. However, Acumen takes no
responsibility for, and will not be liable for, the website being temporarily unavailable
due to technical issues beyond our control.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising
directly or indirectly out of the decline of authorization for any Transaction, on Account of
you (Payer / Cardholder) having exceeded the preset limit mutually agreed by us with our
acquiring bank from time to time.
Cancellation / Termination / Refund Policy
Opening a trading and demat account with us takes approximately 12 hours to 24 hours. You may
place the cancellation request with our support team within 12 hours of the submission of
your application with us. On receipt of the cancellation request, the account opening shall
not be proceeded with. Refund shall be provided only for any excess payment of account
opening charges made to us during application of your Trading and Demat Account and
confirmation from the banking partner concerning receipt of such payment from you. No refund
of account opening charges shall be made once the Trading and Demat account is opened with
us. Once your Trading and Demat account are opened any payments made thereafter will be
credited towards your account and there shall be no refunds.
Security Precautions and measures
Our Platform has reasonable security measures and safeguards in place to protect your privacy
and Personal Information from loss, misuse, unauthorized access, disclosure, destruction,
and alteration of the information in compliance with applicable laws. Further, whenever you
change or access your account on the Platform or any information relating to it, we offer
the use of a secure server. We cannot however ensure or warrant the security of any
information you transmit to the Company or guarantee that Your Personal Information and/or
other Non-Personal Information provided for availing the Services or Platform may not be
accessed, disclosed, altered or destroyed by a breach of any of our security measures and
safeguards.
Trademarks and Copyright
The content and information contained within our website or the one delivered to you is the
property of Acumen and any other third party or partner (where applicable). The trademark,
trade names and logos that are used and displayed on our website are proprietary to us and
other third parties or partners. Nothing on our website should be construed as granting of
any license or right to you to use any Trade Marks, Trade Names and Logos displayed on our
website. We retain all proprietary rights on our website. Users are prohibited from using
the same without the written permission of Acumen or such other parties as deemed essential.
Without the prior written consent of Acumen, no part of any materials on our website may be
modified, reproduced, copied, stored, transmitted, distributed, used for creating works or
used in any other way for commercial or public purposes.
Changes to Our Policy
Please note that this policy may change from time to time. If ACUMEN change its policies and
procedures, ACUMEN will post those changes on the ACUMEN website to keep you/users aware of
what information. Changes to this Policy are effective when they are posted on this page.
Investor grievances can be addressed to: grievances@acumengroup.in.
